Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@getmedsupply.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Returns
We accept refunds and returns for the following cases: the item is broken, we sent the wrong item or the wrong size.
To complete your return, we require your order number and proof of a defective item in one of the cases above.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the item is lost, we will not be responsible and we do not offer refunds in this case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed, and a credit will automatically be applied to your account.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What is the Restocking Fee?
No Restocking fee
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 5 business days if approved.
For any inquiries or concerns regarding the Return and Refund Policy, feel free to contact our customer support team at
Phone: +1 844-298-6555
Email: info@getmedsupply.com
Address: 6230 Irvine Blvd, Irvine, CA 92620